Terms and Conditions

General Terms and Conditions for the online sale of THAIco Spa products and services

THAIco SPA is the trade name of VIP EVENTS SRL, Romanian legal entity with the registered office in Bucharest, 1 Intrarea Sevastopol Street, District 1, Trade Register Office no. J40/3309/2009, Tax Identification Number 25267799 (hereinafter referred to as “THAIco SPA”, “us” or “we”). Within the meaning of the data protection legislation, we are a controller when we process your personal data.

Conditions for the online sale of Gift Cards

The following terms have the following meanings:

Gift Card – means a document certifying the payment of certain medical/relaxation services provided by THAIco Spa. The services are predefined and valid for 3 months from the purchase date. If the aforementioned period expires, the service cannot be refunded. The gift card value cannot be exchanged for cash.

Gift cards are transferable and can be customized with the name of the person who will be benefitting from the purchased services.

After the gift cards are purchased by online payment, the beneficiary can pick up the printed cards from the center’s reception area; alternatively, the cards can sent by email to an address notified during the card purchase process.

If the client didn’t use the purchased services, they are entitled to cancel the purchase by notifying THAIco Spa in writing within 10 business days from the gift card payment, i.e. the activation date of the gift card, with no penalties and no justification being required.

If the client did use the services sold online, i.e. they benefitted from the health center facilities, they will pay the listed non-member fees for the provided services; said fees are specified in the Gift Card section.

After the expiry of the 10-day period from the gift card payment/activation date, the client can no longer cancel the paid services.

Gift card purchase methods

Gift cards can be purchased as follows:

  • At the reception of the THAIco Spa center, open from 10:00 a.m. to 10:00 p.m. Payment can be made in cash or by card. The fiscal receipt, invoice and gift card(s) are issued on the spot. If the beneficiary and the gift card buyer are not the same person, the following information is required: last name, first name, email address and phone number.
  • Right off the thaicospa.ro website, by filling in the online purchase form and paying through the MobilPay platform. The gift card thus purchased will be sent in electronic format to both the buyer and the beneficiary (if they are not the same person).